Effective Date: 01-01-2021

1. Overview

We value our customers and aim to provide the best possible experience with our software license key products. Please read our refund and returns policy carefully before making a purchase.

2. Eligibility for Refunds

Due to the nature of digital products, we have specific criteria under which refunds can be issued:

• Non-Delivery of Product: If you do not receive your license key within the specified time frame, you may be eligible for a refund or we can resend the license key to you.
• Defective Product: If the license key provided is invalid or does not work as intended, a refund or replacement will be issued after verification.

3. Conditions for Refunds

Refunds will only be issued under the following conditions:

• You must contact us within 5 days of your purchase to request a refund.
• Proof of purchase (order number, receipt, etc.) must be provided.
• The issue must be validated by our support team, we may ask you to provide proof of the issue (screenshots, video).

4. Non-Refundable Situations

Refunds will not be provided in the following cases:

• Change of Mind: If you simply change your mind or no longer want the product, we cannot offer a refund.
• Incompatible Software: It is your responsibility to ensure that the software or game is compatible with your system before purchase, we always put a link to the right software installation in the description of the product.
• Activation Issues: Refunds are not available if you have already used or activated the license key.

5. How to Request a Refund

To request a refund, please follow these steps:

1. Contact our support team at contact@kasalgo.com with your order details.
2. Provide a detailed description of the issue, including any error messages or screenshots if applicable.
3. Our support team will review your request and respond within 1 business days.

6. Processing Refunds

• Approved refunds will be processed within 5 business days.
• Refunds will be credited back to the original payment method used for the purchase.
• Depending on your payment provider, it may take additional time for the refund to appear in your account.

7. Exchanges

In certain cases, we may offer an exchange instead of a refund. This is typically offered when the original product is defective or the wrong product was delivered.

8. Contact Us

If you have any questions or concerns about our refund and returns policy, please contact us at contact@kasalgo.com, or by clicking on the following link Contact us.